Chain reactions: suppliers can be hazardous to reputational health
Earlier this year, Cohn & Wolfe’s Geoff Beattie predicted—as part of our corporate trend forecast—that supply chain issues were going to rise to the top of the agenda. “Companies are under more...
View ArticleWhat APP can teach Findus about public relations
The temptation to fixate on the latest crisis of the week is one that should usually be avoided, given the number of molehills that are turned into mountains by the irradiative effects of social media....
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Should a murder suspect hire PR counsel?
Reports that Oscar Pistorius has hired PR support, in the shape of UK veteran Stuart Higgins, have been met with plenty of criticism. It is not difficult to see why. Pistorius has been charged with...
View ArticleNorth Korea’s PR man, Apple’s China crisis, Aussie PR gauntlet, Somaliland...
What, really, is there to say about North Korea’s “PR man”? The Christian Science Monitor claims that Spaniard Alejandro Cao de Benós is the only non-Korean employee of North Korea’s foreign ministry,...
View ArticleContrarian view of social media raises uncomfortable questions for China PR...
Our two-part Echo Chamber podcast interview with Baidu comms director Kaiser Kuo was fascinating for a number of reasons, but in particular for his comments on how companies should respond to social...
View ArticleWhy CCOs shouldn’t be afraid of the dark
Much is often made of the changing skills required of corporate communication directors, not least by Paul Holmes in his provocative post on whether the CCO is an endangered species. That analysis...
View ArticleGM’s crisis: avoidable, and then inevitable
General Motors, which has done a really impressive job of turning around its corporate reputation in recent years, now finds itself embroiled in a crisis of a type that really ought to be taught in...
View ArticleFirst Amendment violation or lynching? No, just the free market at work
There has been much hand-wringing—and some rage—on the right wing of American politics over the resignation of Mozilla chief executive Brendan Eich, who found himself at the center of controversy after...
View ArticleThis is why PR should be part of the (legal) decision-making process
In a thorough analysis of General Motors’ response to its current crisis, Knowledge@Wharton makes the inevitable comparison between GM and Johnson & Johnson during the Tylenol crisis. The most...
View ArticleThis is why you shouldn’t set compensation policy without consulting a PR...
The idea that “culture trumps strategy” has been around for a while now. In 2011, Harvard Business Review published an article by consultant and author Nilofer Merchant in which she argued that “the...
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